Refund Policy – The Indian Secret
At The Indian Secret, your satisfaction is our top priority. We put utmost care into creating our products and packaging them with love. If, however, you are not fully satisfied with your purchase, we are here to help.
1. Returns & Refunds
Refunds are applicable only if you receive a damaged, defective, or incorrect product.
To be eligible for a refund, you must notify us within 48 hours of delivery with photos or videos as proof.
Once verified, we will initiate your refund or replacement.
2. Non-Returnable Items
Due to the nature of our skincare products (such as Rose Serum, Mist, or other personal care items), we cannot accept returns once the product has been opened or used.
Products purchased on sale, discounts, or promotional offers are non-refundable.
3. Refund Timeline
Approved refunds will be processed within 7–10 business days to your original method of payment.
In case of replacement, the new product will be shipped within 3–5 business days after approval.
4. Cancellations
Orders can only be cancelled before dispatch. Once shipped, cancellations will not be accepted.
5. How to Request a Refund
Write to us at [ info@theIndian secret.in ] with your order ID, proof of damage/defect, and a brief description.
Our team will review your request and get back to you promptly.
6. Note
The Indian Secret reserves the right to decline refund requests if the product is found to be used, tampered with, or not in its original condition.
Shipping charges (if any) are non-refundable.